Redirect Your Mail with USPSĀ® Package InterceptĀ®

August 30, 2016
Author: Renee Bingling

USPS®’s commercial customers who need to have their mail piece sent through the Postal Service™intercepted or redirected can now do so. Domestic shipments that haven’t yet been delivered or released for delivery can be intercepted with the Package Intercept Service®.

Customers can redirect an item to a different domestic address or ask that it be held or picked-up at a Post Office™ or returned to the sender prior to delivery. The service is available for domestic mail classes such as packages, letters, and flats with a tracking or extra services barcode, except Standard Mail® and Periodicals. Importantly, to meet eligibility, domestic Priority Mail Express®, Priority Mail®, First-Class Mail®, First-Class Package Service®, Parcel Select®, and Package Services shipment or parcel, must not measure more than 108 inches in length and girth combined.

The Postal Service offers a hub from which customers can manage and intercept all their shipments, which is a control tower known as the Business Customer Gateway. Business customers whose permits are linked to Centralized Account Processing Systems (CAPS) accounts can electronically tag those shipments using the Business Customer Gateway and can be accessed at

How Does it Work?

  • Prior to placing a request, verify that your shipment is eligible for Package Intercept, by using the Track and Confirm Tool. Customers will be charged for all USPS Package Intercept requests made, so it is important you check first.
  • If eligible, you can submit your request online after logging in with your account.
  • After submitting your request, you’ll be provided an estimated total, which includes the estimated postage plus intercept fee. The Post Office™ will attempt to intercept and redirect your shipment.
  • If the package is intercepted, your credit card will be charged the $12.55 Package Intercept fee plus postage. If the actual postage is greater than estimated, any additional postage will be charged accordingly.