FAQ

Here are the answers to some commonly asked questions about Neopost and our postage meters.

 

About Neopost USA

No. We don’t charge you a reset fee. Some companies only offer this savings for a limited time and surprise their users with fees after that. And if you need live support, that’s free, too.

The Neopost IS-280 iMeter™ gives you direct access to USPS® commercial discounted rates, so you can save up to 15% on postage. And, for the first time ever, postage meter get a discount on First-Class postage.

Neopost USA has been a leading producer of mailing and shipping products for nearly 90 years, with more than 240,000 customers in the U.S. and over 800,000 customers worldwide. Our meters securely process close to $3.4 billion in postage annually. And 94% of customers say they would recommend Neopost mailing, shipping and document handling hardware and software solutions to others. Trust us. We’re 100% dedicated to meeting your business mail requirements.

Yes, and yes. We have over 220 offices in the U.S. and a nationwide technical service team. 32% of calls are resolved while you are on the phone and our on-site response is less than 4 hours for 90% of all service requests.

 

About Neopost Postage Meters

Yes. Neopost has an alliance with FedEx® that allows Neopost customers to save up to 26% on FedEx® shipping. In fact, Neopost customers participating in this program can save an average of $385 per year. Once you become a Neopost customer, simply call 877-383-1436 to start saving on all your FedEx® shipments.

Yes. Neopost has postage meters for businesses and mail volumes of all sizes. Call your Neopost representative toll free at 877.888.0677 for details on our complete line of postage meters.

With online postage companies like stamps.com®, you can waste time and money with complicated applications, extra steps, printing headaches and special labels. With a Neopost IS-280, processing your mail is simple and quick. You can apply postage in less than 10 seconds. There is no need to provide your credit card information unless you choose to, and there will never be any automatic charges to your card. Click here to compare.

Today’s meter makes sense for ANY mail volume. For the first time ever, postage actually costs less with the Neopost IS-280. Also consider the time spent driving to the post office (especially with the high cost of gas) and standing in line. Plus, with the IS-280, you can also take advantage of lower shipping rates for packages. Spend more time working on your business than processing your mail.

Absolutely. If you own or manage a small business, you know your time and resources are valuable. Postage meters make sense for ANY volume of mail and for any sized business. You don’t have to waste time and money running to the post office for stamps or reduce staff productivity to get the next mailing out. It’s also faster and easier than using an online postage company like stamps.com® for processing mail.

 

Getting started

Fill out the online order form or call your Neopost representative toll free at 877.888.0677. You will receive your Neopost meter within 2 weeks from the date of your order.

Not at all. Just give us a call toll free at 877.888.0677 and one of our friendly Neopost representatives will assist you. And because our meters are truly plug-and-play, getting started with your new meter will be just as hassle-free.

Far from it. The Neopost IS-280 iMeter™ is easy to install on your own. But just in case, you can always call your Neopost representative toll free at 877.888.0677 if you have any questions.

Your Neopost IS-280 iMeter™ comes with a 2 lb. scale that’s integrated into the meter. It also comes with a free start-up kit that includes a full capacity, long-life ink cartridge and mailing labels. Click here to learn more about the Neopost IS-280.

Please call your Neopost representative immediately toll free at 877.888.0677 if you have any questions regarding your Neopost IS-280 iMeter™, or if you experience any trouble operating your new meter.

No. There are no hidden fees added to the price we quote you. Rates are locked in for the duration of the contract. Neopost just sends an invoice. No extra charges, no money up front. And, with our neoFunds® service, you get a $700 interest-free line of credit.

 

Ink cartridges

The ink cartridge for the Neopost IS-280 iMeter™ is over twice the capacity of that found in a comparable Pitney Bowes model postage meter. It will allow you to print up to 1900 stamps (indicia) before needing to be replaced.

The price of a replacement ink cartridge is $106.00. However, with the Neopost IS-280 you get the first ink cartridge free. What’s more, our ink costs 20% less per impression than the comparable Pitney Bowes model and is over twice the capacity.

 

Contracts & cancellations

Yes. Additional contract terms are available. However, the monthly rates and special offers will vary. Please contact a Neopost representative toll free at 877.888.0677.

Occassionally we run promotions offering additional free months. In these cases, your contract term will still be 36 months. However, you will enjoy the convenience of the Neopost postage meter free of charge for the free months prior to the start of your 36-month contract period. So in the exmaple of a 3 free months offer, you would have your meter for a total of 39 months, while only paying for 36 months!

You get the convenience of being price-protected with a low rate for the full contract term. You also get a free start-up kit containing a full capacity, long-life ink cartridge and meter labels for sending oversized letters and packages (a $100 value). Of course, Neopost gives you expert tech support and responsive customer service when you need it.

No. Neopost can take care of notifying your existing vendor for you. All you have to do is sign and save. Call a Neopost representative toll free at 877.888.0677 today about your contract.

No. With Neopost, our contract terms are price-protected with no annual increases or hidden fees. Some of our competitors like to offer one year contracts at lower rates. However, they may raise your price after the first year.

 

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Everything you need to know to make an informed decision.

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