OMS-500 Customer Communication Management Software

The Easiest, Most Secure Way for SMBs to Automate Mail Prep

What is Customer Communication Management software? CCM software manages the sorting, consolidating and personalization of documents for customers before they’re stuffed in an envelope or sent digitally. If you’re doing these steps by hand, we can assure you there’s a better, faster, more secure way. 

Not just for big businesses anymore, get your documents envelope (or email!) ready with this flexible and affordable solution.

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  • Faster and more efficient sorting, compared to doing it manually
  • 100% HIPAA compliance for companies that handle Protected Health Information (PHI)
  • Simpler and more secure processing rather than stuffing important documents by hand

Watch How OMS-500 Handles Mail Workflow Challenges

OMS-500 uses intelligent barcoding, so you can completely automate the assembly, compliance, tracking, and archiving of your outgoing mail. Simply upload your documents and pre-sort, merge, sort and collate.

All the Benefits of CCM Software

  • Faster and more efficient than manual sorting

  • Simpler and more secure than processing and stuffing important documents by hand

  • 100% HIPAA compliant for companies that handle Protected Health Information (PHI)

  • Supports collaboration and multiple users across departments

  • Flexible; get OMS-500 installed or use it in the cloud

OMS-500 Features At-A-Glance


Enhance Documents for Customers

Add personalized marketing message or flyers to letters for a better customer experience.


Secure Sensitive Communications

Intelligent barcode security is added to each document, so customers only receive their documents and no one elses.



Save on Postage Costs

Have access to postage discounts with presort prices and avoid undeliverable mail with address correction.


Automatically Collate Multiple Documents

No more sorting! Barcoded documents are automatically collated for your folder inserter to stuff envelopes. 


OMS-500 Gives You Complete Control Over Your Customer Communications


  1. A digital version of the document is created and stored where you can add personalized marketing messages, overlays or enclosures to documents. 
  2. Documents going to the same recipient are combined for convenience and cost-savings. 
  3. Identifying barcodes are printed for easy and secure processing through a folder inserter

Use Document Management Software for All Your Mail Documents


Insert personalized marketing messages and notifications based on customer criteria, creating a better customer experience.


Important statements with personal information can be secured with barcodes and tracked online for HIPAA compliance.

Explanation of Benefits

Urgent communications can be quickly created and mailed within 24 hours getting your message out quickly and easily.

Claim Eazy Eliminated Manual Sorting and Stuffing by Pairing OMS and Their Folder Inserter

By preparing and securing thousands of outgoing letters with OMS and a folder inserter, Claim Eazy was able to cut down on hours of manual labor and process outgoing mail 80% quicker. 

“What used to take us a week now only takes us one day. We have fully automated the mail prep process with the help of OMS and the folder inserter.”

—Peter Wilshaw, Claim Eazy, IT Manager

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