Blog: Did You Know?

December 20, 2018

5 Simple Steps to Cut Mailing Costs

Mailroom efficiencies that can pay for themselves!

For small businesses that rely on the mailroom to distribute statements and invoices or send out marketing materials it is crucial that your mailroom be a super-efficient communication center. That is why successful small business owners and...

December 11, 2018

What Is Informed Delivery?

Pat Mango is the Manager of Postal Relations at Neopost USA. Pat has worked in the mailing industry for over 19 years and is currently responsible for creating and implementing postal initiative programs in support of Neopost's Postal Relations team. We sat down with him to get answers to our...

December 11, 2018

How Much Will It Cost to Send Certified Mail®?

Currently, it costs $6.70 to send a First-Class letter as Certified Mail® with a hardcopy Return Receipt. This breaks down to $0.50 for the stamp, $3.45 for Certified Mail and $2.75 for hardcopy Return Receipt. Phew! This may seem like a lot, especially since the Postal Rate Commission (PRC)...

November 9, 2018

What is First-Class Mail®?

First-Class Mail® Benefits and Costs Explained

First-Class Mail

The United States Postal Service® classifies mail into different services, called “classes.” Each class of mail has its own features, service levels, postage prices and presort requirements. In this post we explore the benefits...

September 11, 2018

Discount Days of Fall Checklist

Author: Caroline McManus

The best time of the year is here! Be sure that you are getting the most out of mailing and shipping this season with our Discount Days of Fall infographic. A checklist of quick and easy things you can do to save this season. Print it out, get a pen, and get started! 


September 10, 2018

UPS ®Access Point™ Comes to NeoShip

Author: Milda Leonard

The UPS® Access Point™ Details

Package pick-up locations are popping up everywhere. These parcel lockers and storefront locations cut down on waiting around for home delivery and ensure that your package is somewhere secure. And now UPS® and NeoShip want in on the action. NeoShip now supports...

September 10, 2018

6 Certified Mail® Myths Debunked

Author: Caroline McManus

1. Certified Mail™ is just for legal documents.

Certified Mail is a USPS® Extra Service that can be used for any important mailing that you want to have proof was received. Certified Mail requires a signature when it is received and this record is maintained for two years by the USPS. If you...

August 2, 2018

Mailing vs Shipping Explained

Author: Melissa Sandler

Have you ever “addressed” an envelope?

What about “dropped a letter” in the mail?

How about “mailed a package”?

And what should you do with a potato? Actually, there’s a perfectly good answer, but we’ll get to that later.

Why are we asking so many questions? Well at some point, you’ve...

July 10, 2018

The New ConnectSuite e-Certify is Here!

Author: Milda Leonard

Upgrade to a time-saving, digitally-traceable Certified Mail® Solution

We've got some exciting news, the new electronic Certified Mail solution is here! ConnectSuite e-Certify 4.0 by Neopost is a web-based solution designed to generate, track, manage and store Certified Mail. Preparing your...

July 10, 2018

Five Questions Every Customer Should Ask Before Getting a Postage Meter

The quest for the perfect postage meter match is a serious one, and identifying the volume of the mail you typically handle will be your best guide. But there are other business-specific needs that you might want to factor into your decision. Luckily we’ve pulled together the top five questions...

June 4, 2018

Term of the Month: Commercial Based Pricing

What is Commercial Based Pricing?

Generally speaking, Commercial Based Pricing (CBP) is a set of special discounted rates given to shipping customers who use meters and mailing systems that produce scannable postage markings and send package data to the USPS® systems electronically.


June 4, 2018

10 Ways the USPS® Can Sweeten Up Your Summer

The USPS® is marking the start of summer with a whiff of nostalgia as they release their first scratch-and-sniff stamps. These “Frozen Treats” feature colorful ice pops and will have a secret scent that will be revealed at a dedication ceremony June 20th. In honor of this release we are listing...

May 1, 2018

What Intelligence Can Do For You

Author: Milda Leonard

Neopost USA introduces Intelligent Inserting Packages, combining its hardware and software products, as a part of a complete document integrity solution. All new Neopost USA desktop and mid-range DS-Series folder/inserters now include barcode-reading technology and are available with a...

April 10, 2018

Get the Mail Your Missed: Scan a QR Code Using Your Smartphone!

Author: Cheryl Balance

The next time you miss an important piece of mail, the newly redesigned redelivery form, “We ReDeliver for You!”, will make it easier and faster to get your mail.


We ReDeliver for You is a fresh take on PS Form 3849 (Delivery Notice/Reminder Receipt), the...

April 6, 2018

Go On, Expect Your Delivery!

Author: Cheryl Balance

You know that feeling you get when you’re expecting an important package, but you can’t wait around for it to arrive?

Soon you won’t have to worry or wait. The USPS® is expanding its test of Expected Delivery (ExD), a new feature that gives a two-hour estimated delivery time frame for some...

April 6, 2018

Modern Mail for Marketers: Microchips

Author: Cheryl Balance


In recent blog posts, like this one, we’ve been giving you snapshots of innovative, modern mailing technologies inspired by the Irresistible Mail site from the USPS®. Here’s where we size up this month's topic, microchips.

Imagine your customer simply waving a phone over your direct mail...

April 6, 2018

USPS® Rate Change Webinar

Author: Caroline McManus

In case you missed it!

If you were too busy celebrating the new year in January and missed our webinar on the USPS postal rate change, don't worry it's all right here.


Postal rate changes can be confusing but our experts Ralph and Pat are here to help you navigate with our USPS Rate...

November 28, 2017

2018 USPS® Rate Change FAQs

Answers to Common USPS® Rate Change Questions

Postal rate change can be stressful for any business. Knowing what to expect is the first step in being prepared for when the next update occurs. Download this quick guide, Postal Rate Change FAQs: Reasons for the USPS® Rate Change and How to...
September 27, 2017

Quadient Enhances Customer Experience (CX)

Neopost, a global leader in digital communications, shipping and mail solutions, announced the birth of Quadient® in a recent press release, combining the capabilities of three companies within the Neopost division Enterprise Digital Solutions—GMC Software 1 , Human Inference and Satori...

July 31, 2017

Millennials Respond to Direct Mail

The Case for Paper

In our increasingly digital world, direct mail may be more powerful than ever. Think about it… marketing through the mail is less saturated than through e-mail or digital advertising. Most people receive many more promotional e-mails in a day than they do direct mail pieces....

July 26, 2017

Marketing’s Unsung Hero

Every Door Direct Mail (EDDM®) by the USPS®

The Every Door Direct Mail® (EDDM®) service allows marketers to send promotional mail in an affordable, highly-targeted way... And the best part is, it's in partnership with an organization they trust – the USPS®. EDDM lets you flyer the town with...

July 26, 2017

Insource, Outsource or Hybrid…

Which mailing solution is right for your business?

Insourcing and outsourcing have traditionally been the only two choices for small businesses, but a combination of both — hybrid mail — is now in the mix. It’s no surprise that there are a lot of factors to consider when determining which...

June 29, 2017

Neopost USA Surveys Americans About the USPS®

As the de facto champion of the annual National Postal Worker Day celebration on July 1, Neopost USA surveyed American consumers to capture their opinions of the USPS®. With over 1,345 respondents, we were able to compile some compelling key insights in our latest press release.

Here are a...

June 20, 2017

Calling All Marketers! Get the Most Out of Informed Delivery

We talked about the benefits of Informed Delivery for recipients in our April blog post, but what about the advantages for mailers? The USPS is working on plans to create a dedicated Informed Delivery Campaign Portal, which will allow marketers sending physical mail to create, manage and even...

May 23, 2017

A Penny for Your Postage?

According to, the Post Office aims to raise stamp prices by at least a penny after the reported quarterly loss of $562 million this past quarter. Though that number may seem daunting and there are countless reports about the state of the Postal Service®, here are some of the...

May 3, 2017

The 25th Annual Stamp Out Hunger Food Drive by NALC & USPS®

On May 13, the United States Postal Service will team up with the National Association of Letter Carriers for their annual Stamp Out Hunger Food Drive – the nation’s largest single-day food drive. Letter carriers in more than 10,000 cities and towns across America will collect food donations...

April 5, 2017

How to Make Profitable Postal Decisions Stat!

No matter the size of your business, access to information about your postal expenses can help you save money and make smarter mailing and shipping decisions. Imagine if you could easily identify the top postage spenders in your company by account or department and then charge back the cost....

February 27, 2017

The USPS® Delivers Confidence

The U.S. Postal Service delivered more than holiday posts and parcels last year, their deliveries included some business cheer with impressive statistics to back it up:

  • The USPS® surpassed its projections when it delivered more than 750 million packages during the 2016 holiday season.
  • On...
February 27, 2017

New Features, Cost Savings Add Value to PO Boxes

*Photo credit: 

Did you know the USPS® just added new features to their PO Box service? Maintaining privacy, securing access, and separating business from personal mail are just some of the reasons small businesses get a USPS PO Box. Newly introduced features provide additional...

December 20, 2016

Reach Up to 5,000 Customers Without a Mailing List

Author: Renee Bingling

Courtesy of the USPSOne of the pain points for business owners is finding cost-effective channels for reaching new customers and keeping in touch with existing ones. Small and medium businesses (SMB) are often challenged to find the time and money to build a quality mailing list consisting of the right customers....

November 17, 2016

Your Return and Exchange Policy is a Real Big Deal for Customers

Author: Renee Bingling

With over 40% of holiday purchases made online during 2015, it is no secret that the internet has become the new shopping mall. However, while customers are making more purchases online, they are also increasing their rate of returns and exchanges. Therefore, a concise, clear and  solid return...

September 21, 2016

FedEx® Announces 2017 Rates, Lowers Dimensional Threshold

Author: Renee Bingling

The shipping industry knows this story well – parcel shipping giants, UPS® and FedEx® increase their rates in lock-step. This time however, there are some noteworthy changes. UPS began this year's trend by announcing their annual General Rate Increase (GRI) a little earlier than expected and...

May 4, 2016

USPS® Mobile Service Gives Marketers an Edge

Author: Bill Bonato

The U.S. Post Office (USPS) is getting in the digital game with Informed DeliveryTM, a notification service that sends emails to customers with images of the mail they’ll find in their mailbox each day. 

Megan J. Brennan, Postmaster General and Chief Executive Officer of the Postal Service,...

October 20, 2015

3D Printing Possibilities for USPS

Author: Judy Wolf

The US Postal Service Office of Inspector General (OIG) just released a new White Paper that encourages the USPS to “associate itself with 3D printing in the minds of the public." 3D printing has become a key part of strategic plans by other logistic companies including UPS. The postal...

September 21, 2015

Neopost Saves Make-A-Wish Volunteer’s Time

Author: Judy Wolf

Most non-profits utilize teams of volunteers to help with the time consuming stuffing of envelopes for mass fundraising mailings, but Make-A-Wish decided that it was worth spending the money and save volunteers’ time to work with a Neopost Folder/Inserter. With the machine stuffing envelopes...

August 27, 2015

The Delivery Revolution in Your Neighborhood

Author: Judy Wolf

We are living in the age of the “delivery revolution.” Businesses are positioning themselves to deliver goods where and when customers want them. Order nearly anything anywhere and the Postal Service can deliver the item in a reasonable timeframe at a reasonable price.  I received an...

August 19, 2015

The Internet of Postal Things

Author: Judy Wolf

Imagine ordering groceries and having them delivered to a mailbox that signs for them, monitors and controls temperature to prevent spoilage, and alerts you that your food has been safely delivered. Meet the connected mailbox.

Sounds like something George Jetson and his family might have,...

August 19, 2015

Coming to US Warehouses: “Smart Glass “ Eyewear

Author: Judy Wolf

Augmented reality may become a practical tool for the shipping and mailing industry. A test using “smart glass” eyewear to visually pick packages and route them quickly will take place later this year.  The pilot program is projected to increase a 25% increase in efficiency during the picking...

August 6, 2015

The Post Office is the Only Game in Town on Sundays

Author: Judy Wolf

An innovative concept helps the USPS quickly deliver parcels on Sundays in NYC.  If you think New York City slows down on Sundays, think again. That’s why the Postal Service is using an innovative technique to quickly deliver Sunday packages to customers in the city.

Read the full article

July 15, 2015

New Rural Postal Act

Author: Judy Wolf

With the media's attention focused on new mailing technology innovations, such as parcel lockers for urban dwellers, rural residents are being overlooked for new innovations and improvements in basic delivery services from the USPS.

“Mail is a critical lifeline in rural America, and all North...

July 13, 2015

Shipping Transportation Innovation

Author: Judy Wolf

With the growth of ecommerce translating to increased volume of packages, major shipping carriers are testing new ways to reduce delivery times especially in urban areas.  Finding a parking place for a delivery truck is especially challenging in urban areas so UPS is looking to minimize the...

July 7, 2015

Leave the Scissors and Tape for Scrapbooking

Author: Bill Bonato

Printing labels doesn't have to be a craft project. Get your packages out the door in seconds, not minutes. This video says it all...

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Learn more about our time saving label printer, here

July 7, 2015

USPS mail carriers are getting a "panic button"

Author: Judy Wolf

The USPS understands that mobile technology capabilities are an important factor in the future of mail delivery.  With the IMpb barcode requirement now in place (that allows shippers to monitor the delivery process every step of the way) tracking abilities with the mail carrier are also...

June 22, 2015

Mission to Save the Post Office

Author: Judy Wolf

America's Toughest Turnaround: Megan Brennan's Mission To Save The Postal Service 


In the spacious corner office on the 10th floor of the U.S. Postal Service headquarters in Washington, D.C. hangs a framed portrait of Benjamin Franklin, America’s first Postmaster General. His eyes appear to...

June 22, 2015

Another Way USPS Improves Service

Author: Judy Wolf

Mobile Milestone


The Postal Service has deployed more than 200,000 Mobile Delivery Devices (MDDs), an important milestone for a program that makes it easier for customers to know where their packages are.

The 200,000th device was one of several deployed to the Craig, MO, Post...

May 28, 2015

USPS has funds sufficient for fleet renewal, CFO tells Congress

Author: Katie Conigliaro

With the average age of it's vehicles at 23 years, the US Postal Service “cannot wait any longer” to replace its aging fleet, its chief financial officer told Congress earlier this week.

The US Postal Service, which operates one of the largest vehicle fleets in the world, has delayed a...

May 26, 2015

Should the USPS Expand Postal Banking Services?

Author: Judy Wolf

Should the USPS Expand Postal Banking Services?

While the USPS is best known for delivering the mail, it's also the number one seller of the most widely used type of alternative financial service in the United States: the Postal Service sold 97 million money orders with a face value of $21...

May 20, 2015

USPS Working on New Notification Services for Mailboxes

Author: Judy Wolf

The US Postal Service is working on new services to notify customers when mail or parcels are being delivered to their mailbox.

A new service called Real Mail Notification has been trialled in Northern Virginia since last year, and is soon to be tried out in New York, which will allow people to...

May 20, 2015

Trying out Package Pickup Points

Author: Judy Wolf

The Wall Street Journal's article, "Parcel-Delivery Firms and Retailers Experiment With Package Pickup Points," reports how as online shopping grows, retailers seek new ways to deal with "failed" package deliveries to homes. 

As online shopping becomes more common, parcel-delivery services and...
May 19, 2015

Feedback on the “New” Digital Postal Service

Author: Bill Bonato

A couple of weeks ago in Direct Markeitng News, the many positive aspects of the U.S. Postal Service as a marketing channel (high response, exclusive access, mass scale) were reviewed and we wondered whether its reputation as dowdy and deficit-ridden old warhorse could be turned around if it...

May 14, 2015

US Senate Committee Focuses on "Innovative" Ideas for Rejuvenating US Postal Service

Author: Bill Bonato

A panel of key stakeholders gave their views on the “challenges and opportunities facing the US Postal Service in the digital age” at a briefing convened on Tuesday (May 12) by Senator Tom Carper, the ranking member of the Homeland Security and Governmental Affairs Committee.

Jim Cochrane, who...

May 8, 2015

The Postal Service's Amazing Transformation Continues

Author: Bill Bonato

Worried about the US Postal Service? Don't be. CNBC’s Morgan Brennan takes a look at the Postal Service’s amazing transformation, adapting with the times to provide world-class service with amazing new upgrades such as a new hi-tech fleet geared toward same-day delivery. And much more... watch...

May 7, 2015

Video: California startup to offer “World’s First True Smart Mailbox"

Author: Judy Wolf

GATE uses a local network to know exactly when the mail is going to be delivered each day, and notifies you from your phone, your social media, or even when you walk by the base station in your home.

GATE is made up of two main parts—the Mailbox Unit and the Home unit.

Two optional units, a...

May 4, 2015

In Germany, Amazon to test delivering packages directly to your car trunk

Author: Judy Wolf

Connected cars are not only offering services when you drive, they might also offer convenient services when parked. Audi, DHL and Amazon are for example piloting a project to ship parcels to your car trunk. 

The pilot will start in Munich, Germany in May and allow drivers to order items on...

May 4, 2015

The Curious Ups and Downs of Mail Volume Declines

Author: Judy Wolf

The following article, published by the USPS Office of Inspector General, describes the nuances of fluctuating mail volume...

The Midwest is the nation’s “breadbasket.” New England has its Patriots. Appalachia loves its bluegrass music. And it never rains in Southern California. We all...

May 1, 2015

Why USPS Cost-Cutting Doesn't Always Make Sense

Author: Judy Wolf

The USPS has plans to install curbside and cluster mailboxes in neighborhoods as a cost saving measure.  A report from the USPS Office of Inspector General (OIG) shows consumers do not like the idea. 

If your mail delivery was moved to a locked box, how would you react?

The OIG, working with InfoTrends, surveyed 5,000 households across the country. The survey...

April 24, 2015

Answers to Common Postal Questions

Author: Judy Wolf

The following summarizes answers to the most frequently asked questions about Priority Mail and Priority Mail Express.

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